top grain luxury leather sofa three person set chesterfield style home furniture with wood leg

Q: Can you accept customization or OEM orders? A: Yes, with our advanced Product R&D IT System and Factory Management Information System, we have capabilities to delivery better customization and small order services. Q: How to customize my requirement? A: √ Basic: LOGO, manual, bar codes, etc. √ Fabric & leather can be customized (with reasonable MOQ). √ In most cases, products can be customized to be 1 seater, 2 seater, 3 seater, stool and sectional or even modular (with reasonable MOQ). √ Normally, legs shape or colors can be changed (most recliner models excluded). √ For some fixed models, we can change them to be recliners, sofa bed, or add storage in their seats or backs, etc. Vice versa. (with reasonable MOQ) √ For most fixed models, length be resized. √ When depth and height are required to be resized, MOQ will be at least 1*40HQ Also, we welcome your own design. Since we will need large investment in R&D department, we will need at least 1*40HQ MOQ (Special cases please negotiate with our sales colleagues).  

Q: Do you provide sample service? A: Yes, we provide sample service with reimbursable surcharge. You pay the sample price (higher than bulk purchase), and we will deduct the price difference when bulk order of this model comes (more than 1*40HQ per model). Q: What is your MOQ? A: Our MOQ is 40HQ, surcharge is applicable for smaller orders (20GP is acceptable for test orders), and you can mix 2-3 models in it. For some items with stock, we can lower MOQ. Q: Why are your prices different from as it shown on Alibaba? A: The prices on Alibaba are just price ranges for references, actual price will be affected by order quantity, material selection, logistic choices, payment terms, etc. Q: What are your payment term requirements? A: Normally 30% deposit during the confirmation of orders. TT terms up to different market and client.

Q: How to deal with client complaints? A: Normally we provide 1 year total guarantee for our products. If you have quality problems, our sales team and quality team will collaborate with you to process. Parts supply & cost deduction are negotiable. Q: What if I can't find the information I'm looking for, or I want to talk to someone directly? A: Start TM or query immediately, you will receive feedback from our nice sales team within 12 hours.