FAQ - -
1. Q: What is your sample policy and delivery time?
Answer: Free shipping is charged for 1-3 stock samples.
2. Q: What is your MOQ?
Answer: Usually the minimum order quantity is 1000 per color.
The MOQ price is very good.
For some items, we can do 500.
3. Q: Can you customize your beads?
Answer: Of course, most of our beads can be made according to your detailed requirements. For example, adding logos, different colors, opening new molds, etc.
4. Q: Which payment method is feasible?
Answer: Wire transfer, letter of credit at sight, etc.
5. Q: What is the delivery date?
Answer: The delivery time for DHL's normal inventory items is 4-7 working days.
The weight does not exceed 2 kg, you can choose EMS, the delivery time is 10-12 days.
6. Q: How do we get the quotation?
Answer: Please inform us the model number and the quantity of inquiry, we will reply you as soon as possible.
7. Q: Can we print or laser print LOGO on your products?
Answer: Of course, a warm welcome! Please send us the logo file with "AI, CDR, high-definition picture (PDF, JPG)" format.
8. Q: I need some very urgent products, how long can I get them?
Answer:-For printed products, we can produce within 3 days
-For products without paint color, we can produce within 5 days
-For spray paint of 1 color or 2 simple colors, we can produce within 7 days
-For other products, please send your design and quantity to our sales staff to get turnaround time.
9.Q: The express (UPS / TNT / DHL / FEDEX) lost/damaged the package, what should I do?
Answer:-If you do not receive the package in time, please feel free to contact us and we will track the package for you.
-If you receive it, but it is damaged, part or all of the product is damaged or missing, please take a photo and refuse to sign, then send the photo to us, we will contact the courier to claim compensation and re-make the product if you still need them , It’s free.
10. Q: I received my product but it was wrong, what should I do?
Answer:-First of all, our factory manufactures products according to