Q1: Are you a factory or trading company?
A1: We are special trading company owned by our factory. And our factory located in Changzhou, China, with nearly 100 workers in total. We have over 20 years’ experience in industries
Q2: How you guarantee your product quality?
A2: Kingwood is always pay attention to the production quality and quality improvement, in order to achieve the high quality to meet high demand, we build the most advanced manufacturing equipment and strictly control every production point, not only from the procurement of the raw material, spare parts processing, welding, but also the assembly to finished product delivery. All quality controls in key production process is implemented strictly in Kingwood
Q3: How about the delivery date?
A3: We build no storage management system, so before you place orders, please contact our sales team, they will give you professional delivery solution according to the product / production line lead time
Q4: How about the technical support from Kingwood?
A4: Kingwood has built the full service system from pre-sales, installation & commissioning and aftersales service including preventive maintenance, corrective maintenance and training process. According to customer’s requirement, we can provide service both online and in customer’s jobsite. And we also have oversea engineers in some countries in South East Asia / CIS/ East Europe and Latin America area that are available to service you at any time.
Q5: How about the guarantee period?
A5: One year after our product arrives customer’s jobsite but no longer than 18month from BL date.