1. How soon can we get your quotation?A: Dear friend, before quotation, please inform us your request for the size, deisgn,
quantity, and us some information such as any picture, color, drawings. then our engineer will calculate the cost, and we will
prepare the quotation within 1-24 hours. if we have made the similar products before, it will be very fast to quote you. Thank
you!
2. Can we get free Sample from you?
A: Dear Friend, if the sample we have stock, Sample will be free, and you afford the shipping cost. but if the sample is
customized one, we will charge some cost, and the sample payment will be returned back after you place order MOQ 100 pcs within 6
months after you received the sample. Thank you!
3. What is your regular delivery time for my order?
A: Dear friend, We will arrange the production as soon as we receive your 30% deposit, different quantity, the delivery time will
be around 7-45 days. if any special request, we will do our best to help you deliver at the earliest time.
4. What you will do if any quality problem or any broken ones?
A: Dear friend, Thank you for your requestion, yes. Glass products is fragile, we also pay high attention to safty packing. but if
any broken ones, please take photo details and send us. we have bought the shipping insurance. and we will change the new items
for your or ship the new one to you next order. if Quality problem, please also cooperate to send pictures, we will take the
responsiblity to change or pay. we look forward for the long term cooperation with you!
5. What kind of payment terms you like? and How about the shipping ways?
A: Dear friend, T/T, West Union, Paypay, Insurance order on Alibaba online, L/C at sight , also the Credit card can be accepted.
and about the shipping ways, we can arrange shippment by Air, By sea, by courier according to your request.
6. How Far away is your manufacturing factory from your Shanghai Office?
A: Dear friend, it is need 3 hours by train or by car. we will accompany with you if you want to visit our factory. Thank you.
