1Q: Is this dry or preserved grass?
A:It is dry pampas, It was made by 100% real natural fresh plants.
2Q: How do you preserved the rose flower?
A: We use a series of complex special producing processes including the dehydration, bleaching, drying, and dyeing. We have a strict quality control from the fresh roses picking up to dyeing and drying ,very steps have the QC to check the quality.
3Q: What are the differences between dried flowers and preserved flowers?
A: Dried plants are not very long-lasting. Their branches and stems break easily, the colour gradually fades and the petals fall off or break.Preservation technique allows plants to maintain a completely natural appearance and feel, as they were made by real plants.
4Q: How do you control the quality for us ?
A: Firstly, every preserved plants we are selling is the grade A.
Secondly, To ensure the quality of every order, we will check again the quality of every pack preserved plants before we ship the orders.
Thirdly, we offer after sale service for you, if there is any problem of your order, please feel free to contact us. We will reply
you in 24 hours and solve the problem as soon as possible.
5Q: Do you have stocks, if not, how long will it take to produce ?
A: Yes, normally we have stocks. If we have stocks can ship within 3-5 working days.
If not enough stocks, we can produce the new preserved fresh plants for you, according to your order, can be within 2 weeks. But it will cost more time on raining days, as the plants are hard to dry in the raining day.
6Q: How to ship the goods ?
A:We will ship by DHL , EMS, FEDEX,TNT or other express ,also we can ship by air and sea .
7Q: How do we order ?
A:Customers can send us enquiry and offer through alibaba ,we confirm order details like colour , quantity , packing ect , then we will send you the invoice for you to transfer the payment. For both ways you can pay by credit card, bank transference. Option 2 is available for Western Union and PayPal transference.
