1.Q: Do you offer samples for testing?
A: Yes,we can provide 2pcs free samples for testing.Just fill in your shipping info at the bottom of the web-page
2.Q:Do you have warranty?
A :Yes,The warranty is 3 years period.MTBF > 50,000Hours
3.Q:Do you have certificates for your products?
A:Yes,We got global certification.Such as cUL,FCC,RoHS,CE,KC,SAA,TUV GS,PSE,KCC,NOM,S-Mark,BSMI Certifications.
4.Q:What's your lead time?
A:3workdays for sample,7-12days for 1000pcs,15days for 5000pcs…
5.Q: What's your payment item?
A: Our standard payment is T/T in advance, Paypal and Western Union.
6.Q How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline andsea shipping also optional.
7.Q: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.3%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we
will repair them and resend them to you or we can discuss the solution including re-call according to real situation
