1. Q: Are you a factory or trading company? A: We are factory which is established in 2003 with more than 200 workers.
2. Q: Where is your factory located?
A: Our factory is located in Jinan.
3. Q: What is your delivery time?
A: For standard size models, we have plenty of material in stock, less than 500pcs, 3-7 day is ok; For customized models, the delivery date depends on the quantity. In generally, it is 7-15 days
4. Q: What is the term of payment?
A: 40% of deposit , and balance will be cleared by T/T before delivery.
5. Q: What is the trade term?
A: In generally, we will use FOB or DAP. Other terms can be negotiated.
6.Q: What if you encounter problems during installation?
A: We will provide detailed install instruction for every type of shelf. If needed, we can also ask engineers to teach you by phone, face-time or video.
7. Q: Could you produce the goods in OEM and ODM design?
A: Sure, we have very rich experience in customizing shelves.
8. Q: What is your packing?
A: Generally, storage rack are flat packed by air bubble film. Other packing like wooden box are available to clients’requirement.
9. Q: What if we can't install it or we don't have installers?
A: For the racking mezzanine floor case or big project, if needed, we can offer our technical staff to guide the installation job.Moreover, we have professional installation team to deal with the installation work. So, please do not worry about that.
10. Q: What is the warranty?
A: From 3 years to 5 years.
11. Q: Can we pay by Credit card or Alibaba platform?
A: Yes, you can. And TT is welcome.