1.Are you a machine manufacturer or a trader? We are a professional manufacturer,We focus on more than 15 years.
2.Where is your factory location?
Our factory is located in Zhengzhou city ,Henan province ,China.
3.How can we see the factory?Can I visit your company ?
You are welcome to visit the factory any time. We can also show you around factories to see the equipment in operation.
4.What if something goes wrong with the equipment after we buy it?
We have professional and experienced after sales service team,we providing 24-hour service online. If there is something wrong with your equipment, you take videos and pictures share our team.we will helping your people solve the problem online.If the problem is still not solved, we will arrange to send engineers to your factory to solve the problem as soon as possible.
5.What kinds of after sale service you can providing for me ?
Because of we successed installed more than 500 set of machine in all over the world, so we have rich experiences of machine installation and training. Our after sale service team will help your people buiding the machine, and install machine step by step. We will providing completely machine installation drawings for you.
6.What is the warranty and guarantee term of your company?
12 months after machine finished installation
7.Can we choose different brand of parts ? can we customize the machine according to our need ?
Yes, our equipment is customized and can be designed according to your requirements.
8.How long does it take to produce the machine?
As we have different type of machine, such as so the delivery time is different. normally ,the delivery time is about
7days after confirm payment.
9.What about your after sale service term ?
we able to arrange my engineer come to help you install machine right now,we providing online service.
round-trip air tickets charge,accommodation charge in your side, and salary 100USD/ day.