1. Q: Are you manufacture or trading company?
A: We are the manufacturer. Our factory has been specializing in warehouse racks and various station equipment and various storage necessary equipment since 1998.
2. Q: Where is your factory? Can I visit ?
A: Our factory is located in Nanjing, Jiangsu You are warmly welcome to visit whenever you are available.
3. Q: What is your delivery time?
A: In general, within 15 days. It also depends on the order quantity and shelving design.
4. Q: What is the term of payment?
A: Payment terms: 30% of deposit upon signing the PI, and balance will be cleared by T/T before delivery.
5. Q: Are samples available?
A: Yes, samples are available at any time. We charge some sample cost and will return it during the next order.
6. Q: How could I install the racks?
A: We provide detailed install instruction for every type of shelf. If needed, we can also appoint our installation team to supply with the onsite installation service .
7. Q: Could you produce according to customers' design?
A: Sure, we have very rich experience in customizing shelves.
8. Q: What are main rack and add on rack?
A: The difference between these two kinds of racks is upright. Main rack is the start rack with 2 uprights and add on rack is the continue rack with only 1 upright. For example, if there are 15 wall racks against the wall, the structure will be 1 main rack+ 14 add on racks.
9. Q: What is the manner of packing?
A: Generally, storage rack are flat packed by air bubble film and steel belt and the wooden pallet leg in standard export cartons. we can also supply with the customized package sevice as clients’ requirement.