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Q1. Can I have a sample order for the Succulent Plants?

A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Q2. What about the lead time?

A:Sample need 3-5 days, mass production time will take 35-45 days based on your order quantity.

Q3. Do you have any MOQ limit for the Succulent Plants?

A: Low MOQ, 1-3pcs free samples checking quality is available.

Q4. How do you ship the samples and how long does it take to arrive?

A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive.

For mass production, ship by air or by sea.

Q5. How to proceed an order ?

A: 1.Advise your requirements or application

2. We recommend items for you check.

3. We quote as per the items or OEM items you confirm.

4.We send samples for you confirm.

5.We arrange mass production as per confirmed samples.

6.Before shipment, we send mass productions for confirm.

7.We send whole order package photos.

8.Balance before Shipment.

Q6. Is it available to print my logo on Succulent Plants product?

A: Yes, please inform us formally before our production and confirm the design firstly based on our samples..

Q7: Do you offer guarantee for the Succulent Plants?

A: Yes, we offer 1 years warranty to our products.

Q8: How to deal with the faulty?

A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.1%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity.

For defective batch products, we will repair them and resend them to you or we can discuss the solution including

re-call according to real situation.