Q1.Can I get a free sample to test quality?
Yes, free sample with present stock item,Custom samples need charge and its refundable when you place order.
Q2.Leadtime for samples?
Stock sample,will send out within 3days. Custom logo/pack sample, 5-7days,Custom glass shape,setup new mould takes 5-12days,according to design.
Q3.Leadtime for bulk order?
Ready to ship stock takes 5-7days Average delivery time is 25-30days,Large quantity please check with us.
Q4.Packing and safety during transport?
Regular pack is each glass wrap with white paper+bubble paper,1-6pcs/box,1-4box/master carton, safe for shipping by sea,truck,train.Custom gift box and mail box available.
Q5.Is the glass material safe?
Yes,its food grade and leadfree,chrome free,can pass test like SGS, LFGB, Ca65, BV, FDA, CE.
Q6. What is the MOQ?
A1. stock----any quantity is ok,
A2. Handblown-------1000pcs/model, large size item can be less.
A3. Machine-made----≥5000pcs
Q7.Payment terms available?
Pre T/T payment,30% deposit and balance before delivery.
L/C, PayPal, Western Union are all available.
Q8.What is your logistics service and price?
We have flexible logistics channels including sea,air,land, after placing online orders,please contact customer service to modify the freight,Thanks.
Q9.What is your after-sales service?
As the glass is fragile, if any damage when you received,please contact us within 6hours and provide photos, we will provide solution.
Q10 What is your company advantage?
We specialized in design and manufacture glassware for more than 11years,knows well about craft,market and logistics,can provide best solution for you.