Q1: Are you factory or trading company ?
A1: FBTech is a professional manufacturer of a full of line Ni-MH, Li-ion, and LiFePO4 batteries. We can provide all kinds ofOEM/ODM services for clients around globe. With 20 years of research & development and manufacturing experience, we are veryprofessional on quality control and after-sale services.
Q2: Can I just try samples for the first order ?
A2: Trail order is acceptable. We welcome sample order to test and check quality, but we don't provide free samples.
Q3: What about the lead time ?
A3: Sample needs 5~7 days, mass production needs 2~4 weeks, It depends on your order quantity.
Q4: What is your shipping method ?
A4: We suggest sample & small order to be shipped to destination through our shipper partner who has excellent UPS/DHL/TNT/FedEx service. The shipping cost and delivery time will be determined according to the quantity of the goods and delivery address. Airline and sea shipping is also optional.
Q5: Are your battery real capacity ?
A5: All of our battery cells with grade A, 100% new and real capacity. If you need B grade cells, please contact us separately for the price and lead time as well as discount.
Q6: What percent of capacity battery charged before shipment ?
A6: Normally 10% or so, It will be safe when shipping.
Q7: Do you provide after-sale services ?
A7: Yes, the warranty is 12 months.
Q8: How to proceed with an order.
A8: Firstly let us know your requirements or applications. Secondly we will quote according to your requirements or our
suggestions. Thirdly customer confirms the sample and places the deposit for formal order, then we can arrange the production.
Q9: Would you accept to use our Logo ?
A9: Yes, It is available. But we have MOQ for customized products. Please inform us formally before our production and confirm the design firstly based on our samples.
Q10: What kind of certificates do you have ?
A10: We have CE, CB, UL, BIS, RoHS, IEC62133, ISO14001, CQC, SQP, WERCS, MSDS, UN38.3 and so on.
Q11: What is your payment terms ?
A11: 100% TT in advance for samples. For large quantities, 30%TT in advance as soon as order details confirmed and the balance before shipment via T/T or L/C. If you prefer other payment terms, please contact us freely.