Q: Can I get samples?
A: Sure, sample charge is refundable when order is up to certain quantity.
Q: How long is the sample lead time?
A: For existing samples, it takes 2-3 days. If you wanna do logo printing, it takes 5-7 days.
Q: How long is the delivery time?
A: Usually we would have stock, if do logo printing, about 7-10days can be finished.
Q: What kinds of method do you use to put customized logo?
A: Silk screen printing/Laser /Engraving/Etching
Q: What format of the file do you need if I want my own design?
A: We need your VECTOR logo artwork by PDF, AI or.EPS format.
Q: What is your terms of delivery?
A: EXW, FOB, CFR, CIF, DDU.
Q: How to receive a price quotation in the shortest time?
A: When you send us an enquiry, please kindly make sure all the details, such as model no, product size,and tube length, color,
order quantity.We will send you quota with complete details soon.
Q: What is your terms of packing?
A: Generally, we pack our goods in neutral white boxes and brown cartons. If you have legally registered patent, we can pack the
goods in your branded boxes after getting your authorization letters.
Q: If any quality problem, how can you settle it for us?
A: If any breakage or defect products were found, you must take the pictures from the original carton. All the claims must be
presented within 7 working days after discharging the container. This date is subject to the arrival time of container. We will
advise you to certify the claim by third party, or we can accept the claim from the samples or pictures you present, finally we
will completely compensate all your loss.