Q1:Are you a factory or a trading company?A:We are a direct manufacturer and have our own factory.
Q2:Can we get some samples? Any charges?
A:Yes, you can get available free samples in our stock and freight is at your cost, please check with us.
Q3:How can we get a quote?
A:Please offer the label design,size & quantity,we will quote best price accordingly.
Q4:Can you help with the design?
A:Yes. 3 professional designers to help with simple information such as logo and some images.
Q5:What format design file you want for printing?
A:AI; PDF; CDR; PSD; EPS.
Q6: What's the payement term?
A:30% deposit and 70% balance before shippment.
Q7:May I have new sample made with my design for confirmation?
A:Yes, we can print a sample per your file, but it is without cutting.
Q8:What about the lead time?
A:Normally 7 workdays after confirmation of design file and 30% deposit received.
Q9:How can i know if my goods have been shipped?
A:Detailed photos of every process will be sent to you during the production. We will supply the tracking No.after shipping.
Q10:What shipping method can i choose? How about the shipping time of each option?
A:DHL, UPS, TNT, FEDEX, BY sea, etc. 3 to 5 workdays of express delivery. 10 to 30 workdays by sea.