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FAQ
Q1: Are you trading company or manufacturer? A: Yes, We are manufacturer for engineer plastic products. Q2:What's your available tolerance? A: Tolerance is based on the design and material, we can reach +/- 0.01mm for certain parts. Q3: I have a sample but don't have drawing, what can I do? A: Please send us some photos of the samples, we will evaluate. If we can produce it, we will ask samples from you and we will make drawing according to your samples. Q4: what is the MOQ is for this product in your company? A: MOQ is 1 pc. Q5: What guarantee do you offer? A: Life-long technology support, and return policy due to the quality problem. Q6: I have a good idea but don''t know how to do with it, could you help me? A:Yes, please tell us your ideal and our engineer will make a sketch for you to check. Also we can make a prototype for you by 3d printing, CNC and laser cutting to see if there is any detail need to be improved. Q7: When can I get the sample after payment for mold? A:Usually It will take around 3-4 weeks for mold making. And we will test the mold to make 10-20 samples for you to check. Q8: Can you do assembly and customized package? A:Yes, we have over 12 assembly lines which can assemble all kinds of plastic, metal and electronic parts for you. For the finished products,we can customized the retail package and you can sell it directly after receiving them. Q9: Do you provide samples? Is it free or extra? A: Yes we offer free sample but do not afford the shipping cost. Q10:Can you make machining parts based on our samples? A:Yes, we can make measurement based on your samples to make drawings for machining parts making. Q11: Is it possible to know how are my products going on without visiting your company? A: We will offer a detailed production schedule and send weekly reports with digital pictures and videos which show the machining progress. Q12: Can you produce according to the samples? Yes, we can produce by your samples or 2D/3D technical drawings.
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