1.It's our first business, how do I ensure your quality ?
1st confirmation: We will send you free samples and good quality speaks for itself!
2nd confirmation: Before the bulk order, we can provide pre-production samples according to your demands. During production, you are welcome to check by video at any time, or a third-party inspection agency to inspect the goods before shipment.
3rd confirmation : If there is indeed a normal defective rate of product after our successful cooperation, we will arrange the same amount of high quality products to try our best to reduce your money loss and deadline risk.
2.Are you a factory or a trading company?
YES, we have our own factory and many high-quality suppliers. We provide "all-in-one solutions" for all series of products. We provide you with superior quality and guaranteed satisfaction, you will never overpay again.
3.Are there other products not listed in the catalog?
HEB JAYA provides more than 1500 different types of products. If you cannot find the exact product you are looking for, please contact us, we will be happy to develop with you and become your long-term trustworthy factory!
4.Is there a MOQ?
Small orders are welcomed. The win-win cooperation is our ultimate goal!
5.Can I get free samples?
HEB JAYA can provide free samples. If the cost of express delivery is high, we will discuss with the customer whether we will share the cost of sample transportation.
6.How long will I receive the quotation?
For most items, once we know the weight, size, printing requirements and quantity, we will provide you with a quotation within 8 hours.
7.Can I customize the design?
It is highly appreciated that you can provide us with detailed designs and your business ideas. We design and build each project according to the needs of individual customers.