Range:
Professional engineers to provide one-on-one service
Response time: Online chatting within 1 minute,
Inquiry within 5 minutes
After-sales service: 1-years warranty, free replacement for non-human-oriented operation during the warranty period
Overseas Service Center: Malaysia, Singapore
After-sales service process:
1.Contact us via Online chatting, inquiry, email or phone call(+8613777833374)
2.Confirm the problem, try to figure it out local
3.If can not be solved, send back to maintenance or replacement.
Automatic packer
Carton
Wooden case
Lead time : Most products within 3-5 working days(if have stock, could be sent same day), customized product would be longer
Delivery process:
1.Use customer’s own delivery account, or we help to choose a suitable one
(Usually use FedEx, Ups, DHL, TNT, EMS,etc)
2.Delivery time is 2-7 working days, some products have stock in Malaysia.
3.Help to do the destination customs clearance
Q: How long will you give me the reply?
A: we will contact you in 1 hours as soon as we can.
Q:Could I visit your factory?
A: Sincerely invite you to visit our factory
Q: Do you provide samples ?
A: Yes,we have materials in stock to help you to get the samples as soon as we can.
Q: How about the quality of the managements ?
A: We have a complete quality control system , all of our products will be fully pre-inspection by QC departments before shipping to you . We have the certification of ISO,CE we could send the certification test of our company to you.
Q: What is your terms of payment ?
A: We could accept T/T, Paypal, WU ,Credit Assurance
Q: What is the warranty for your product ?
A: Warranty: 2 years, Lifetime maintenance