Thank you very much for browsing. We are a special factory with 11 years of history in the laser field. Our products are not only laser engraving machines, but also works of art. We will not ignore every detail, even a screw! ! !
Our commitments are:
1. The warranty period of the whole machine is 1 year from the date of production. But for the laser tube, focusing mirror and reflector, the warranty period is 3 months. This is the manufacturer's guarantee to us.
2. When there is a machine, we will send you spare parts and provide technical support for free during the warranty period
Failures include part failures.
3. Our engineers with 10 years of experience can teach you how to use and maintain the machine, and can contact at any time.
4. If necessary, our technology will answer your questions about trading managers
we are a special factory who has been in this laser field for 11 years, Our products are not only Laser engraving machines but also artworks,we do not neglect every detail even a screw!!!
1. The warranty for whole machine is effective 1 years from the ExFactory Date. But for the laser tube and focus lens and the reflective mirrors, the warranty is 3months.this is the warranty of the manufacture to us.
2. We will send you the spare parts and offer tech support for free during warranty when there is a machine
fault including the part fault.
3. We have 10-years experience engineer, could teach you how to use and maintenance the machine, and could keep contact any time.
4. Our tech is 24hours answer your question on trade manager if need .
Q:The reasons for choosing us?
A:1. Safe trading with Alibaba golden member.
2.Extremely particular about products quality.
3.3 year warranty, with lifetime online support.
Q:How to buy?
A:Simply contact our sales expert and request for a proforma invoice.The order will be shipped after the invoice get paid.
Q:Do you ship internationally?
A:Yes.We ship internationally. With powerful backup of our regular forwarder, we ship to almost every places in the world by sea, air, train, truck and multimodal transport.Destination can be a port or a specific address.Contact us to get quote for shipping.
Q:How to pay?
A:Recommended payment method is bank transfer which usually has not much limitation in most countries.For small amount, there are some other options: Western Union.
Q:How is your warranty?
A:12 months trouble-free warranty.During warranty period, electric parts are covered with warranty.Users send back defective parts and we send the new one for replacement.
Q:How is your technical support?
A:Our English-speaking technician is available online via email and whatsapp.Also, we can remote control your PC via TeamViewer to solve some software issue.