FAQ
1.What is your MOQ ?
MOQ is 5pcs. trial order could be accepted by 1 piece as a sample. Please feel free to tell us how many pieces you need, we will calculate the cost correspondingly, hoping you can place large orders after checking quality of our products and know our service.
2.Can I get samples?
Sure. Sample is available. Sample charge is refundable when order is up to certain quantity.We usually send samples by
DHL,FEDEX,UPS or TNT.You can pay the freight charge to our paypal, we will ship with our account. It takes about 5-7 days to reach you, subject where you are.
3.How long is the sample lead time?
For existing samples, it takes 1-2 days. If you want your own designs, it takes 5-7 days, subject to your designs whether they need new printing screen, etc. Anyway, we will response fast to your request.
4.How long is the production lead time?
It takes 5-7 days for MOQ. We have large production capacity, which can ensure fast delivery time even for large quantity.
5.How many colors are available?
We match colors with Pantone Matching System. So you can just tell us the pantone color code you need. We will match the colors.Or we will recommend some popular colors to you.
6. What certification does your factory passed?
We have got ISO9001 certificate, ROHS.UL-94V0, etc., and if you need, we will send the certificate copy to you
7. Can you help me make my own design? How about the sample fee and sample time?
Sure. We have a professional R&D team to design new items. And we've made OEM and ODM items for many customers. You can tell me your idea or provide us the drawing. We will develop for you. As to the sample time is about 5-7 days. The sample fee is charged according to the material and size of the product.
9. Are you manufacturer? If yes, in which city?
Yes, we're a factory with over 30 years Industry experience. And we're in Shenzhen city, Guangdong Province.
10. Can I visit your factory ?
We warmly welcome customers visit us. Before you come here, please kindly tell me your schedule, we can arrange for you. The nearest airport is Baoan airport.