Frequent Questions & Answers on shipping service:
1. Q: Where do I need to ship the goods?
A: You can send the goods to our warehouses in Shenzhen, Shanghai, Ningbo, and Yiwu. Of course, we can also provide pick up services to you.
2. Question: My supplier has no right to export. Can you help me export goods?
A: Yes, we can. We can purchase export licenses, carry out customs clearance, and then ship the goods to you.
3. Q: How to get a quick quote?
A quick quote should have complete conditions such as weight, size, quantity and where the factory is and where it will be shipped.
4. Q: How can I trust you?
A: We are the Gold Plus Supplier of Alibaba, and we have also passed the Alibaba Gold Merchant Certification. The Alibaba platform has conducted an on-site audit on us, and we can sign a credit guarantee order for payment, giving you a guaranteed service.
5. Q: Can I get a refund if I am not satisfied?
A: Because international logistics services have special circumstances, we will negotiate with you based on the prevailing situation.
6. Q: Is my cargo safe there?
A: When your goods arrive at our warehouse, we will check your goods first. If we find that there is damage when we receive your goods, we will notify you as soon as possible.
7.Q: What should I do if the goods are lost? Is there compensation? How much is the compensation?
A: There is compensation, and we can buy insurance for your goods. If the goods are lost, we can basically compensate 99%.
8.Q What do I need to do in my country before I receive the goods?
A: If we provide DDP service, you only need to wait for us to transport the goods to the place you specify, you do not need to do other things.