FAQ
1.What is your payment term?
- T/T;
- L/C at sight;
- Western Union (conditional, please contact us for more details);
- Alipay (conditional, please contact us for more details);
- Paypal (conditional, please contact us for more details);
- Moneygram (conditional, please contact us for more details);
- OneTouch / Trade Insurance.
2. What is the warranty for all the products?
- 7 year frame warranty, 2 year warranty on all other parts (under normal using).
3. Can you provide free sample?
- We provide sample but not free.
- Keep away from sharp objects (keys, knives, sharp metal pieces, ects) and fire(fire, flame, cigarette, ects);
- Cover removes easily for machine washing, additional covers are available for change.
- Maximum weight capacity is a suggested figure.
4. Can you make the product according to our requests?
- Yes. We can do customized designs, including dimensions, colors, shapes, different rattan materials, frame materials, ects.
5. Can you accept mixed items order?
- Yes. please send the items you are interested in to us.
6. What is the maximum width and projection of a retractable awning?
- The maximum size is 6 meter in width and 3 meter in projection.