Q1: Do you have your own factory?
A: Yes, we have two factories and have been manufacturing printing machines since 2008. Welcome your visit to our factory in Guangzhou, South of China.
Factory -1 add: Plant Of Zone A, No. 6, Changdun Road, Guanchong Village, Shiji Town, Panyu Dist., Guangzhou
Factory- 2 add: Site C. YongHe Industrial Zone, No. 181, Shiqi Village, Shilian Road, Shiqi Town, Panyu District, Guangzhou
Q2: Can we become your company Agents?
A: Yes, welcome warmly! We are now developing agents all over the world. We provide good distributing price and good quality to all of our agents.
Q3: What's your support to your agents?
A:1) We support our agents with the best distributing price. 2) We support your engineer to learn the technology and free products training in our factory directly. 3) we can also send our engineers abroad to provide service such as machine setup and repairing.
Q4:Does the printing machines have the printing video?
A: We have uploaded some machine printing video in our website: www.gztopcolor.com and lots of products video on facebook: www.facebook.com/icanprinter
if you want to see more printing effect, please contact our our sales for samples.
Q5: How can I get spare parts and ink?
A:You could buy all printer spare parts and ink from us together or ask our sales for recommendation.
Q6: What about the quality of your ink?
A:The inks we supply are of high quality due to many times of rigorous tests in our machine, so problems like jam print head or bad printing effect will not occur. If problem about ink occurs, we will judge it soon and then take the responsibility if it is our fault.
Q7: How can I order your machine?
A:First, Confirm all order details with our sales. Second, Sign proforma invoice and transfer payment. Third, fast production and quick delivery service for you. Our sales will find a shipper (or cooperate with your pointed shipping agent) to handle everything for you.
We suggest you to place Trade Assurance orders on Alibaba, so your payment and your order will be protected by Alibaba platform, no worries.
Q8. Is the machine equipped with software?
A: The machine is already equipped with both the controlling software and RIP software. Also the maintop RIP software and photo print are optional.
Q9.How can I pay and what about the delivery time?
A: Payment terms: we accept the T/T transfer, Western Union, PayPal and also L/C.
B. Delivery date: For goods in stock, within 2 workdays after full payment is received. For goods not in stock, 3-7 working days. For OEM/ODM orders, 7-15 working days.
Q10. What certificates do you have?
A: We have the CE ,EMC,LVD MD certifications for all of our clients. If you need any certification for imported, just tell us ,we will try to solve it.