FAQ
1. Do you provide installation services?
Our machine is almost assembled before it is loaded into the container. It is very easy for installation in your workshop. We
provide free video guidance and English manuals. Engineers can be sent to service in site if the buyer request.2. Where can we get
replacement parts?
Most spare parts are in stock. The spare parts will be sent directly from our warehouse to the buyer at the original price.
3. How soon can we get replacement parts?
Common spare parts can be delivered by express delivery within one week. Some parts can be purchased locally.
4. What technical support do you provide?
(1). Provide 24/7 technical support via phone, email, WhatsApp/Skype or remote control.
(2). English version manual and operation video.
(3). Engineer available to service machinery overseas.
5. Do you have any machines in our country?
Our machines have been sold to more than 70 countries around the world, such as Russia, Uzbekistan, the United States, Canada,
Argentina, Colombia, Mexico, Peru, Chile, Ecuador, Romania, Vietnam, the Philippines, Australia, Malaysia, Thailand, Singapore,
South Korea, Indonesia etc.
6. Can you customized the machine?
Our machines can be customized according to the buyer's requirements.
7. What other machines do you provide?
We provide buyers with one-stop production line services for woodworking machinery. Other types of woodworking machinery can also
be provided, such as double-side planer, four-side planer, finger jointer machine, sanding machine, horizontal band saw, etc.
8. Can you set the system to our language?
Our system supports common languages such as Chinese, English, Russian, Spanish, French, German, Vietnamese, etc.