Q1.Can I have a sample order? A: Yes,we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A:Sample needs 1~3 days, mass production time needs 1-2 weeks for order quantity more than 2000pcs
Q3. Do you have any MOQ limit for mass order?
A: we accept low MOQ, 1pc for sample checking is available
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 5~7 days to arrive. Airline and sea shipping also available.
Q5. How to proceed an order?
A: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
Q6. Is it OK to print the logo on product or package?
A: Yes. It is available, you supplying the logo or package design, then we can make sample for approval before production.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 1 year warranty to our products.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%. Secondly, during the guarantee period, we will send new product with new order for small quantity. For defective batch products,we will repplace or repair and send the good one to you according to real situation.