1.What is the battery life of the Motion Sensor?
The Motion Sensor has an approximate battery life of 12 months. You will receive a notification immediately when a sensor has low battery life. In addition, you will receive notifications via the app every day until the battery is replaced.
2.Can I mount the Motion Sensor outdoors?
The Motion Sensor is not weatherproof, so it should be mounted indoors in a dry location. If you are interested in outdoor home security protection, check out our outdoor solar pet immunity PIR.
3.What is the field of view of the Motion Sensor?
The Motion Sensor has a field of view of approximately 110 degrees.
4.Warranty?
Normally,the warranty is two years.
5.Why choose us?
As the professional manufacturer in security home alarm system with 15 years experience, we developed series of alarm system with high quality and competitive price.
We have R&D capability and professional&efficient team, customized service and OEM/ODM are welcomed. We will try our best to satisfy you.
6.Are your samples free or need cost?
We will charge for the samples first, the sample charge can be returned after official order placed.
7.How can I get your samples home security alarm system?
You're welcomed to contact us for checking.
8.What is the lead time?
Sample needs 1-3 working days, mass production needs 10-25 working days for order less than 500pcs.
9.What certificate your products have?
CE, RoHS, FCC certificate.
10.If products have problem or don’t work,what can we do?
First please ready manual, there have many indication on it, if you can not solve the problem after reading. You can contact sales to answer your all problem.
11.Where is your market?
Our product is popular in Europe, Asia, South American, etc. Hope you can join us and make mutual benefits through our cooperation.
12.What's your Payment method supported?
We accept T/T, Paypal, Western Union, L/C,Assurance Trade order.
13.Where is your factory locate? How can I visit there?
Our factory locates in Quanzhou, China, near XIAMEN city. We are warmly welcome you to visit our factory.
14.Do you have any MOQ limit?
Without any OEM/ODM requirement, the MOQ is one piece.
15.How is your after-sale service?
Our 24H/7 after sales service team will respond your technical support within 24 hours.
16.Does your alarm panel have built-in backup battery?
Yes, all HEYI alarm panel have built-in backup battery, can standby at least 8 hours.
17.Where Can I download the APP?
Our APP called "SMARTALARM", you can search it on APP Store /Google Play to download IOS APP/Android APP.
18.Does your system can inform me if some door/window open when I arm the system?
Yes, all HEYI alarm system support inform users which door/window open, then users can check and close it.