Q: Are you manufacture or trading company?A: We’re manufacture and developer of server room environmental monitoring products and system.
Q: Do you offer OEM service?
A: Yes, we offer OEM service.
Q: What is your sample policy?
A: There is sample cost and 100%
payment before shipment. Leading time is 1-3 days.
Q: What is your MOQ?
A: MOQ is 50-100pcs based on different products, but we accept small trial order.
Q: What is your lead time?
A: It depends on the order quantity and the season you place the order. Usually Sample order: 1-3 days / Trial order: 5-7 days / Bulk order: 10-20 days.
Q: What’s your payment term?
A: Generally T/T 30% as deposit, and 70% before delivery. T/T,Western Union,Money Gram,and Paypal. This is negotiable.
Q: What payment ways do you accept?
A:Except T/T , others like Alibaba Trade assurance, West Union,L/C are negotiable.
Q.What is the shipping method?
A: It could be shipped by sea,by air or by express(EMS,UPS,DHL,TNT,FEDEX and ect).
Please confirm with us before placing orders.
Q: What is your delivery terms?
A: Delivery term is FOB, please contact us for quotation update if other delivery terms requested.
Q: What’s the warranty?
A: Warranty is 12 months.
Q: What do you do if the good shipped is defective?
A: For non-human damage if it’s in 12 months warranty, we send you replacement once receive the returned goods.
Q: What service do you provide when customer have problem in goods operation?
A: Our engineers are7/24 hours on line to provide technical supporting.