1. Where are your showroom and warehouse located?
We have showrooms in Hanoi and Ho Chi Minh City (Vietnam), warehouses in Hanoi (Vietnam), Florida (US) and London (UK); so much of your purchase could be shipped from US and UK and arrive you in 3-7 days after purchase.
2. When can I get your quotation for my inquiry?
If the products are available at US and UK warehouses, the price and inventory are available for your instant purchase immediately. If NOT, the products will need to produce and ship from Vietnam. The quotation will be ready in 24 hours after we got your inquiry.
3. Where can I buy the products?
If the products are available at US and UK warehouses, the price and inventory are available for your instant purchase. If NOT, we will produce and ship from Vietnam to you.
4. What is factory MOQ?
If the products are available at US and UK warehouses, NO MOQ for your instant purchase.
If NOT, we will need to produce and ship the items from Vietnam. So MOQ: 10-50pc/item and MOValue: 1000 USD/order.
5. Is product sample free of charge?
Sample fee and freight will be collected. We will deduct the sample fee from the official order once the official order is placed with MOQ of 50pc/item
6. How long can I expect to get the product sample?
In many cases the sample is available in US/UK warehouse, you could get the sample in 3-7 days. If not, we will send the sample from Vietnam, you can expect to get it in 7-14 days.
7. What is the production lead time?
If the volume is available at US/UK warehouse, no lead time and you can get it in 3-7 days. If not, we will ship the products from Vietnam, the lead time is from 30 to 60 days depending on the volume.
8. Do you do customers' design?
Customers' designs are warmly welcomed, in this case, you rights over the design are fully protected. In case you need our help in designing a custom product, our in-house designer team is always available for your use.
9. What’s your delivery/shipment method?
We can offer: Exwork,… Door to Door for you.
We accept EMS/UPS/Fedex, etc... You can appoint your preferred shipping method/agency.
10. What’s your payment term?
Credit card, T/T, Paypal, Western Union… is accepted. You can opt for payment to our US bank account or Vietnamese bank account.
11. How do you control the quality of the products?
Our local QC team and a verified quality assurance process to monitor our production stages. You are more protected with our return policy for defect items.
12. How to pack of the products?
Products are individually wrapped in soft paper and packed in 5 layer master cartons. We can pack with Pallet, Slipsheet, Mail order box, 3A drop test…
13. What if products received not good.
We take great care at our factory to minimize the chance of damaged or defective goods. But as handmade, fragile feature of our products and a result of long-way transportation, so occasional defects, breakage of products may appear. If you find a problem, please let us know with Video/ pictures, we will credit you for the unacceptable items.
14. Why us?
- 17 years experiences in handicraft manufacturing and audited factory: BSCI, ISO9001, ISO 14001, FSC, C-TPAT, SEDEX, UL … Big clients in US and EU have partnered with us for long time.
- Warehouse in UK/US: Where the samples and small orders are shipped fast, no lead time.
- Secured Payment: Payment to our US bank account, you are protected by US Law.
- Products are tested by third party: BV, SGS, Intertek, TUV…