Q1. Can I get a sample?
A: Yes, we welcome sample order to test and check quality. Mixed samples order also is acceptable.
Q2. What about the lead time?
A:Small quantity we normally have in stock. Mass production order takes around 30days after payment received.
Q3. What's the MOQ?
A: Low MOQ,normally 50pcs.
Q4.Can I customized with my own LOGO? What's the MOQ? A:Yes,we accept ODM order and normally the MOQ for customized is 1000pcs,pls contact us to get more details.
Q5. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT through our agency. Sample always keep in stock and takes 2days on road to our agency,then they help ship to your country will takes around 10 to 15 days by express.Mass production order takes around 30days.
Q6. How to proceed an order?
A: Firstly let us know which item you need and your order quantity,or let us know which kind of products you want to inflate/deflate,then we can recommend a suitable item from different series.
Secondly we quote according to your requirements .
Thirdly customers confirm the samples and place deposit for formal order.
Finally we arrange the production and shipment after payment received.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 1 year warranty to our products.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less
than 0.2%.
Secondly, during the guarantee period, we will send instead products within your new order for small quantity. For
defective batch products, we will repair them and resend them to you or we can discuss the solution i
ncluding re-call according to real situation.