1. Q: What is your MOQ?
A: 50 pcs.
2. Q:Is your product in stock?
A: More than 90% items are in stock.
3. Q: When my order is ready to ship?
A: 1-2 days for stock item; 7-15 working days for production.
3. Q: How is the package?
A: The product is packaged by paper box inside, standard Carton outsied.
4. Q: What is the material of product? Is it safe?
A: Our material is eco-friendly, it made from high quality steel.
5. Q: Can i get sample?
A: We can offer one free sample for our customer, but only for stock items, you need to pay for the shipping cost, the sample time
is around 3 working days.
6. Q: How to ship the package?
A: Our product can be shipped by aira/express(EMS, UPS, DHL, Aramex, Fedex, etc).
7. Q: What kind of product you have?
A: Our company have embroidery kits, cross stitch, diamond painting, patchwork, cotton thread, embroidered hoops, handmade bag and so on
8. Q: How can i place an order?
A: Your inquiry -> Quotation -> Confirm the price/lead time/payment terms etc. -> We’ll send the Proforma Invoice -> Customer make
payment via Paypal -> Production/Packaging -> Inform the shipping cost -> Customer pay for the shipping cost via Paypal -> We'll
ship the package and let you know the tracking number -> Package received and feel free to tell us your comment.
9. Q: What's your return & refund policy?
A: If for any reason our products suffered from quality issue, such as damage during shipping, we are happy to offer product
replacement or even refund to customer.