FAQ
1.Are you trading company or manufacturer ?
We are Trademark Dilu Crystal manufacturer factory and Gold supplie, We are also the Professional import and export trading company.
At present ,We have produced more than 3,000 kinds of products.And very experienced about those.
we can make the products According to your requirements,like the shape,size,color,logo and other details.
2.I want to customize the exclusive product, How to know the item price?
If the products you want are showing on our website Dilu Crystal Crafts or on the picture album,you just need to tell us the item No.and your quantity, i will give you the besr price.
If the products need your personal designs and requirements,please tell us the following information so that we can offer the price immediately.
1) model and measure of the products(you had better have drawings,samples or product photos).
(HD Pixel source file, PSD CDR AI JPEG will be better Dilu Crystal).
2) quantity and expected time for delivery.
3) if you need sandblasting and inner sculpture,please inform us Dilu Crystal Factory at the same time.
4) your detailed contact method.
Notes: Generally speaking,our prices include the Tax for common Gift boxes if there are
no such requirements,please inform Dilu Crystal beforehand.
3.What is the minimum order quantity you want?
Normally, there is NO Limit for the minimum order quantity. maybe MOQ is 5~10pcs is ok. Dilu Crystal the minimum order quantity is subject to the demand of our esteemed clients.more bigger quantity,the price is also more cheaper.
4.What is your policy for the sample? is it free or extra ?
For the sample, we have two policy as following:
(1)FREE SAMPLE.We can provide you with free samples.but pay the cost of freight by yourself.
(2)if the sample is customed, there are maybe some design Fees ,Necessary mold fee, etc.
Of course, we will explain everything to you.
5.Normally,How long is your delivery time?
Generally,it is 7-20 days if the goods are in stock. or it is 30 days if the goods are not in stock, it is according to quantity.
6.Which payment can be acceptable? and how to do it?
We accpet Bank Transfer,T/T,Western Union ,Paypal, Alipay and so on.
Payment<=$5000, 100% in advance. Payment > $5000USD, 30% T/T in advance ,balance before shippment.