Q: Do I need two laser machines to engrave and cut separately?
A: No, the laser machines we provide are capable of both engraving and cutting. One machine alone can fulfill the two purposes.
Q: In general, how long is the service life of a laser tube?
A: Generally, a laser tube's service life can reach 5000 hours to 10000 hours depending on the specific usage. For example, if it works 8 hours per day, the detailed data is as follows:
1. If you set the power at 20-30% of the total power, the service life is about 1-2 years.
2. If you set the power at 40-50% of the total power, the service life is about 1 year.
3. If you set the power at 70-80% of the total power, the service life is about 6-8 months.
Q: How can I tell the power of a laser tube has been exhausted?
A: The beam color of a new laser tube in operation is purple. When the power is gradually depleted, the color will become white.
Q: Is a laser machine in operation harmful to our bodies?
A: It is not harmful as long as the laser is not exposed directly to skin and eyes.
Q: What's the guarantee, in case the machine breaks down?
The machine has one year guarantee. If it breaks down, generally speaking, our technician will figure out what the problem may be,according to client s feedback. Parts except for consumable parts will be replaced for free, if the problems are caused by quality problem under "normal use".
Q: How's the payment? How long is the delivery time?
Western Union(WU),Telegraphic Transfer(T/T) to our official company bank account or pay Via alibbaba trade assurance order. For standard machines, it would be 3-5days; For non-standard machines and customized machines according to client's specific requirements, it would be 7-15 days.