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Service

We have more than 15 customer service staffs on line at all times. The team of customer service has been ready for your inquiries for 24 hours.What's more, we are always ready for later service. We believe we can provide you excellent products and considerable service. Expecting cooperation!

FAQ

Q1. What's your MOQ? Other color are available?
    In view of our first cooperation, we accept 20 pairs per model as MOQ. You can choose other colors according to the the color swatch.
Q2. Can you print our LOGO on the shoes or box?
    Of course, it's no problem to print your Logo on shoes or boxes. OEM&ODM are both welcome.
Q3. Can you offer me discount?
    Yes, we provide big discount to our customers when they come with a bulk order.
Q4. Can I get a free sample? If it's not free, can I get refund when I place the bulk order?
    Customers need to pay the sample fee and delivery cost. As you know, thousands of our clients ask for samples each month, it's a heavy burden for us. But you can get sample fee refund when we get your bulk order over 100 pcs. Our regular customers do not need to pay sample cost. Samples will be dispatched within 7-15 days and we will send the color swatch along the samples.
Q5. How about the bulk delivery time?
    Generally, we will commence the bulk production when we receive the deposit from customers.The delivery time would be about 30 days after order confirmed.
Q6.Do you have products in stock?
    Most of our products are produced according to customer's requests, regular time within 20-25 days. For some model, we have certain amount of stock.We will check our warehouse upon customer's inquiry.
Q7. What's your payment terms?
    Trade assurance on alibaba (most of our clients choose this way at present), Paypal, Western Union,Advanced T/T, Irrevocable L/C, MoneyGram etc.