1. Q: Are you factory or trading?
A: We have own wooden door factory,but also wholesale and engaged in import and export business.No matter our own facory or wholesale,we will be responsible for the quality and assure the price is reasonable.
2. Q: How to order ?
A: Step 1. Please tell us which design and quantity you need
Step 2. We will make a online PI on alibaba to confirm order deails for you.
Step 3. Arrange deposit,then we can start production after receipt of payment.
Step 4. Deliver the goods.
3. Q: How to install the product?
A: We can send installation video.
4. Q:How to take measurement?
A: If you are a big project,such as apartment,hotel,we can send engineer to take measurement at site,but the air tickets,accormdation etc will be paid by your side.
5. Q: What's the delivery time?
A: Sample order 3-5days,Stock order 1-3days, OEM order 15-20days.
6. Q: After sales service?
A: 1 year warranty,in fact it can use 10-20 years. But please always take picture or video for us record first.
7.Q: What's the Payment term?
A: Alibaba trade assurance, TT,western union,Paypal.
8. Q: Transportation?
A: Transported by sea,air or express.
9.Q: Do you support drop shipping?
A: Yes,drop shipping is available.
10.Q: Is the package easy damaged?
A: All products are packed by plastic film ,foam and carton,if the product with glass, outside will use wooden carton to avoid any damage happen.
More questions,please feel free to contact us by below contact way. We are glad at your service. Thanks. Wish you find suitable products!!!