3. What’s the delivery term?
At most of time, we have stock in the factory. It will takek 1-3 working days to ship to the forwarder. If there is no stock, normally, the delivery time is 15-20 working days after deposit receipt. If you are in urgent need, we can consider making special arrangement for you.
4. Do you accept customization service?
Yes, of course, we can not only offer standard machines, but also customized machines according toyour request. Don’t hesitate to tell us your requirement, we will try our best to meet your needs.
5. Can we visit your factory before order?
Yes, we warmly welcome you and your team to visit our factory, we will help to arrange hotel and pick up you from airport.
6. Do you have customers of our country before?
Now our testing machines have been sold to more than 120 countries such as USA, Canada, Russia, UK, Italy, Germany, European Union, India, Pakistan, Philippines, Singapore, Thailand and Vietnam, Brazil and so on.
7. How about your warranty?
Generally, our warranty is for 12 months. Within the warranty period, we can offer technique support and parts change, necessarily, our engineers may go to your place for better service without the man-made factors.
8. How about the packing for machine, is it safely protected during transportation?
Our machine is packed by standard export wooden box, it won’t be damaged. We’ve delivered many testing machines all over the world by sea or by air without damage.
9. What is the order process?
Inquiry - quotation - communication - order confirming - deposit payment - production - testing and
debugging - balance payment - packing - delivery - customer receiving - after sale service.