Q1. Can I have a sample order?
A: Yes, welcome to place a sample order to check quality or market.
Q2. What's the sample and goods lead time?
A: The stock sample for 1 day, custom sample for 7-10 days, bulk order for 20-25 days.
Q3. Do you have any MOQ limit ?
A: yes, the MOQ is 10pcs but any trial order is welcome.
Q4. How do you ship the goods and how long does it take to arrive?
A:According to your order quantity, usually ship by sea or by air and by express,20-30 days by sea,5-7 days by air and 3-5 days by express.
Q5. How to precede an order?
A: Firstly let us know your requirements. Secondly We quote according to your requirements or our suggestions. Thirdly, customers confirm the artworks and pay a deposit for formal orders. Fourthly We arrange the production & shipment then you pay balance to us.
Q6. Is it OK to print my logo on the product?
A: Yes. Please provide the logo AI file so that our designer can make the mock up for your approval
Q7: Can you support custom packing?
A: Sure,custom polybag with warning text,gift box or display box is welcome
Q8. What is the method of Payment?
We are following two ways at the moment to collect payments.
Bank transfer i.e. wire and swift transfer AND Western Union Money Transfer ZARCO.
Q9. Do you do credit?
We don't do credit to all new and old customers due to some severe past experiences. However, if the order in bulk we are happy to deal via bank irrevocable LC for the security of both parties. ( Please click Terms of Sale at the top for bank details)
Q10. What is your Credibility?
We do have worldwide clients. If any client needs to confirm about our products, services, and credibility references can be provided on request prior to starting a business with Orison Embroidery for which inquired company needs to provide complete details about its standing, however, we sometimes refuse these references due to any doubt or suspicion.
Q11. How do you deal with your orders?
Upon confirmation of receipt of payment through bank or western union we schedule all orders to their relevant Manufacturing Depots: and confirm the delivery date to customers, however, prior to starting production we always show the scan of the "order product" via e-mail to our customer and after approval start making an entire order.
Q12. What is the Timeline for your orders?
To get a quote on an existing design send the quantity, size, product, type and graphics as an emailed JPEG / by Fax / by post. We may ask for more details, but for most badges, this is enough to return a prompt quote on a range of quantities.