Q1:Are you a trade company or a manufacturer? A:We are a manufacturer of candles and we have been in this line for more than 20 years.
Q2: What’s your candle’s material? A:Paraffin wax, soy wax,coconut wax,we can use wax ingredients according to your requirement.
Q3:What fragrance do you have? A: We can do any scent as your requirements.
Q4:Can I have a sample order before a formal order? A:Yes, we provide sample for all of our clients.
Q5:Is it OK to print my logo on the product? A:Yes, we accept OEM label.
Q6:Can you do OEM products? A:Yes, we can do OEM. Q7:What kind of payment can I use? A: T/T, L/C, Western Union, Credit Card.
Q8: Do you test all the goods before delivery? A: Yes, we have 100% test before delivery.
Q9: How to make the transaction process more secure? A: We will recommend you to use the platform's preferred TA for all orders. TA will make transactions more secure and convenient.(1.TA will offer you assistance in reaching a satisfactory outcome, including getting your money back. 2.TA developed Transaction Center to help you track and reconcile the funds flow. 3. TA will help you investigate, mediate, and resolve your claim, plus reimburse you when appropriate.)
Q10:Any other questions? A: You can ask our salesman for more information and services.
Other Details
About candle
Please use the wick trimmer to trim the wick after burning the candle for 2 hours so that the candle can burn naturally and beautifully. About sample Since the samples are customized according to different customers, they are not products and do not accept returns and refunds. If you want to make adjustments after receiving the sample, we are happy to make another sample for you. About transportation
1. Due to the possibility of squeezing or collision during transportation, the aluminum lid and glass jar may be damaged. This is caused by the freight forwarding of the goods, but don’t worry, we will actively and properly solve it for you. 2. Please check the goods in time when you receive them. If there is any problems, please take pictures or record videos and send them to us in time. Please take a comprehensive and clear picture of the goods damage so that we can provide the best solution to you.
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How to start your business
Step 1
Find your interested products by search keywords
Step 2
Contact the supplier by clicking ”Enquire” or “request meeting” button, otherwise, you also could consult our import consultant.
Step 3
After verifying your email, get response from suppliers or our trade manager will contact you as soon as possible
Step 4
Set up meeting with the Chinese supplier without language barrier