FAQ
Q1: Do you have any MOQ limit? A1: For sample order, there is no MOQ. For bulk order, if you need your custom design of products and packaging, MOQ is 200.
Q2: Can I have my logo printed on the products and packing?
A2: Totally acceptable, and we value our cooperation and will protect your sales area, ideas of design and all your private information.
Q3: How long the production time?
A3: If sample and small order, it is 3-7 working days. If customization order, it is 20-30 working days.
Q4: What is our quality warranty?
A4: The quality warranty is 12 months.
Q5: Which payment methods do you accept?
A5: We accept Western, T/T, Paypal, L/C,ALBABA Assurance Trade.
Q6: What about shipment?
A6: By sea, by air & freight company ( DHL, FEDEX, UPS, TNT, EMS...) that according to clients requirements and clients' customs policy, We promise to provide u the most efficient and economical logistics.
Q7: What is your sample policy?
A7: We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and the courier cost.
Q8: What should I do if there is any problem with my orders?
A8: We have full healthy after-sales service system, if anything happened not match to the contract, we shall recheck and give a better service for customers, a full refund or free replacement if necessary, thank you.
Q9: How do you make our business long-term and good relationship?
A9: We keep good quality and competitive price to ensure our customers benefit ;We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.