Q1: Can you provide OEM and ODM services?
A1: Yes, as one of the leading multi-functional smart space solution service providers in China, we can provide customized products from "planning-R&D-design-production-delivery" according to your projects and drawings, but some complicated services will be charged.
Q2: Can I customize product functions?
A2: Yes, our professional R&D team can provide professional product development services based on your ideas.
Q3: How is the quality of your products?
A3: Please believe in our professionalism. We have our own R&D patents and have obtained international safety testing certifications, such as EN747 and EN1129.
Q4: How long is your product quality warranty period?
A4: We provide a three-year warranty for the wooden part of the product, a 5-year warranty for the hardware part, and wearing parts can be replaced free.
Q5: When can I get a quotation for my customized product?
A5: We will provide you with standard quotation information, including price, material description, packaging information, loading quantity and freight costs, etc.
In order to give you a quick and complete quotation, we need the following information:
1. Product size details
2. Product quantity
3. Process and packaging requirements, such as materials, stamping, cutting, wooden frame, shockproof, packaging materials.
4. Estimated delivery time and shipping port
We will send you a quotation by email within 12 hours after we clarify the customized information. If you need a quotation urgently, please indicate the request and we will give priority to processing.
Q6: Can I order samples first?
A6: Yes. The price of the sample will be higher than the price of MOQ, but the excess money will be deducted after all orders are completed. The sample packaging will pass through plastic film, foam, carton, wooden frame, etc., and the product will be packaged according to standard requirements, such as moisture-proof, rust-proof, and shock-proof.
Q7: Is there any price discount for bulk orders?
A7: Yes, if you need bulk purchase or want to cooperate with us for a long time. Please contact us for better quotation and cooperation mode.
Q8: what kind of payment methods do you support?
A8: Generally, 30% TT prepaid, 70% TT balance is shown on the bill of lading, or L/C, special requirements can be negotiated, meanwhile, we also support Alibaba credit guarantee orders
Q9: Do you have any installation drawings?
A9: Most of our products are strictly and precisely designed and assembled. We will enclose our product installation instructions in the packaging. If you have any installation problems, please contact us, we will be very patient to provide assistant services to ensure the normal use of the product.
Q10: Can you tell me your shipping method and delivery time? What is your MOQ?
A10: Generally express, air and sea freight, it depends on your needs, the delivery time is usually within 25-35 days after your payment confirmed.
Our MOQ is a 20'GP container, and the loading quantity depends on the project.
If you have any questions, please feel free to tell us. We will provide professional answers.