Q: Do you accept OEM/ODM?
A: Yes, We can do both OEM and ODM according to customer's requirements.
Q: Can I get samples before order?
A:Surely you can, samples will be provided, and we can send samples according to your demand
Q: Are your products safe for pets?
A: Our products are environmentally friendly(eco-friendly) and very safe for pets
Q: What services will you provide?
A:---Free sample. Samples cost will be 100% Refunded after you place orders.
---Free packaging design. Customized packaging is accepted, and we can design for you.
---Free HD pictures. If you are online sellers, you need display them in your online-shop. We would like to give you the high definition pictures.
--- Information for latest pet products. We will send you new products every month after the cooperation.
---We cooperate with many shipping companies, we will choose the best and most reasonable shipping cost for you.
Q: How to control the quality and delivery time?
A: We have complete quality management system to make sure all the products produced at good quality. bulk goods will be 100% inspected before packing and storage, and after that they will be also finally inspected before shipment. Besides, we also welcome the 3rd Party’s Inspection nominated by customers.
Q:About shipping
A:In order to ensure trouble-free shipping, a complete and accurate delivery address including postal code, recipient's name and telephone number is required. Please note that we are unable to bear any expenses or costs associated with incorrect or incomplete delivery addresses. We appreciate your understanding.