Q1: Do you offer guarantee for the products?
A: Yes, we offer 1-2 years warranty to our products.
Q2: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 3%.
Secondly,during the guarantee period, we will send new toilet seates with new order for small quantity.
For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
Q3. Can I have a sample order for toilet seat ?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q4. What about the lead time?
A:Sample needs 5-7 days, mass production time needs 45-60 days for order quantity more than 2000pcs.
Q5. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT for the sample. It usually takes 3-5 days to arrive. Airline and sea shipping also optional if the samples are more than 20pcs.