1.ShipmentCareu Toys accept global customers order, own professional and lowest price shipping partner.
2. In stock.
We do not produce in stock product, because we mainly accept global customer customized inflatables order, provide OEM/ODM and one-stop purchase in China service. All of our product will be produced and shipped from our China factory.
3. Lead time.
Depending on your order quantity, design work and factory busy/free season, usually production time 10~30 days. shipping time is 20~45 days by sea, by air or by express is 7~10 days.
4.Order Process.
Customer pay 50% of amount as deposit, after we finish the order and take photos/video for customer confirm, if everything is ok,customer pay balance 50% for shipment. Money can be sent by T/T(bank transfer), western union, credit card or e-checking etc.
5. Copyright and patent license
We mainly provide produce service according to customer request, any copyright and patent problem in customer country will be assumed by customer.
6. Customs duty & Door to door service.
Because inflatable product package is very big and heavy, our default trade term is CIF by sea, it's not door to door service, the cost is include product price and shippnig cost from our factory to your nearly by seaport.
It's not include import country customs duty, and transfer cost from seaport to customer address, customer should finish the customs work and pay tax when the cargo will arrive to seaport, and pick up cargo from seaport.
If you want door to door service by sea, please emphasize to quote the door to door cost include duty with our salesman.
7. Warranty
1.For customized inflatable product, we do not support refund, only provide replacement and repair solution.
2.The inflatables and blower broken within 1 year, if quality or design problem make the inflatable product or blower broken, and unrepairable forever, we can freely provide new replacement.
3.The normal wear and tear is not quality problem, we can freely provide necessary repair material, glue, sewing thread etc, customer just pay shipping cost.
4. If the product is not quality problem, it's an human error accident in customer using, we can only provide repair consult
service and free repair kit, no free replacement and no free shipping.