1.Q: What can I do before place the order ?A: Please send us the pictures of items you need, and confirm the size, color, logo, shipping & payment method, delivery
time, declared value etc.
2.Q: Can you customize my own design?
A: Yes sure, OEM & ODM all accepted. Our designer will make the design drawing according to your pictures or ideas.
3.Q: How long will the color last?
A: We use the best plating way-PVD gold plated, color can stay 1-2 years if kept in good condition.
4.Q:I can’t find any news when tracking the process with the tracking number?
A:Mostly let’s wait 1-2 more days, we'll contact the express. The tracking number may turn a new one.
5.What if the product is damaged after receiving them? Do you have any after-sale service?
A: Firstly, trade assurance order on Alibaba is provided, that's very safe for your business. Secondly, if the product damaged when you get it, please take photos and send to us at the first time, which will be helpful for us to check, then we'll find a solution or you'll get compensation after we confirmed it.
6.Q: How about the sample policy?
A: We're willing to provide samples for quality check, the sample cost will be refunded after
got the official order later. In addition, please kindly note that shipping cost of all samples should be paid by customer.
7.Q: Do you offer customize packaging?
A: Yes, we can custom jewelry box, bag as your requirements, MOQ would be 500pcs.
Please feel free to message us if you have any questions, we will be happy to help!
