TUYA Support Picture Capture Video Flip HD Wireless CCTV Bullet Camera

Q1:  What is your sample policy?

A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

But the customers have to pay the sample cost and the courier cost. 

Q2. What about the lead time? 
A:Sample needs 1-5 days, mass production time needs 1-3 weeks for order quantity more than.

Q3. Do you have any minimum order limits for orders? 
A: Low MOQ, 1pc for sample checking is available.

Q4. What is your terms of packing?

A: Generally, we pack our goods in neutral white boxes and brown cartons.

Q5. How do I pay for my purchase?

A: T/T 30% as deposit, and 70% before delivery. We'll show you the photos of the products and packages before you pay the balance. We welcome you pay 100% advance also.

Q6. How do you ship the goods and how long does it take to arrive? 
A: We usually ship by DHL, UPS, FedEx , TNT etc. It usually takes 3-10 days to arrive. Airline and sea shipping also optional.

Q7: Can I print my own brand logo on your product?

A: Yes , We welcome OEM orders base on some quantity.

Our OEM Service please check follow:

1) Silk logo print on the camera (black / 2 colors);

2) Customized camera housing;

3) Customized carton box(Paper Material /carton design).

Q8. How to place the order? 
A: 

Step1: Let us clear know your requirements or application. 
Step 2 : We quote according to your requirements or our suggestions.
Step 3 : Customer confirms the samples and places deposit for formal order. 
Step 4 : We arrange the production, and show you the progress.

Q8: How do you make our business long-term and good relationship?
 A:  

1. We keep good quality and competitive price to ensure our customers benefit ;

2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.

Q9: How do you guarantee the quality of product?

A:

1. We pay a high attention to the quality of our products. ”Quality is life”. Our factory with a strict quality control system, from parts to the finished products, need to do at least three times testing. If there are any defects, our QC will strictly remove them.

2. We offer 1 year warranty to our products.