Returns are subject to the following guidelines
Exchanges for the same product will be made for products that may have been damaged in transit.
Products ordered for the first time may be returned within thirty (30) days of delivery for a full refund, less shipping, and handling.
For all other orders, returns of all unopened and resalable products** may be returned within (30) days of delivery for a full refund, less shipping, and handling.
Products returned more than thirty (30) days from the delivery date are not eligible for a refund.
Packages returned due to unsuccessful deliveries (i.e., three (3) delivery attempts, customer moved, customer provided incorrect or incomplete address) may be subject to additional shipping and handling charges to have the product resent.
Commissions of any type paid to Life Changers (independent representatives) on products that are ultimately returned to TLC for a refund will be deducted from future commission payments.
Returns of more than $1000.00 within one (1) year may result in termination of a Life Changer’s account.
Return Procedure:
An RMA (Return Merchandise Authorization) form is necessary for a return to be processed. The RMA form can be found here. Suppose a package is returned without the RMA form. In that case, the information will be documented, and the customer or Life Changer will be required to contact Customer Support at 888-TLC-9970 (888-852-9970). Unauthorized credits will not be issued when a package is returned.
Business Opportunity Return Policy:
A Life Changer who cancels their account within thirty (30) days of enrollment may return unused products in unopened and resalable conditions for a full refund, less shipping, and handling.
**Certain products may contain pre-packaged, individual servings. To be eligible for a refund, the product, in its entirety, must be unopened. For our customer’s convenience, TLC has also created specialty kits containing multiple products. Unopened and resalable components of a kit may be returned for a refund.
Processing Time
Product orders placed before 5:00 PM EST Monday through Friday will be shipped the same day. Product orders placed after 5:00 PM EST or on weekends will be shipped the next business day. Standard delivery is three to five business days. Delivery times may be affected by seasonal carrier volume.
Shipping Options
Product orders are shipped via UPS Sure Post, UPS Ground, UPS 2-Day Air, and USPS Priority Mail. UPS Sure Post – UPS will deliver the packages to the Postal Service for final delivery. In some instances, UPS will deliver the packages themselves, and the tracking information will reflect this. UPS
cannot deliver to a PO Box. If your shipping address is a PO Box, USPS delivery must be selected as the delivery option.
Shipping Rates
The rates charged for the shipping of your order are based on the total weight of your product order. Before the final checkout page, you will be shown the cost of shipping and handling. Product orders over $200.00 will qualify for free standard shipping. UPS Next Day Air shipping is available for an additional charge.
Shipping rates are subject to change based on current carrier rates and seasonal surcharges. Although we are not responsible for any increases, we make every effort to minimize the effects on our customers.
Order Tracking
After the tracking number is provided by the carrier, the tracking number with a direct link will be updated in the “Orders” section of your i-office portal.
Canceling an Order
SmartShip orders must be canceled no less than 24 hours before processing. Once an order is processed by our fulfillment center, we cannot stop, intercept, or otherwise redirect the package. Please see the Return Policy to return an order for a refund.
Temporarily Out of Stock
Temporarily Out of Stock items are noted on the Products page. If any component of your order is out of stock, we will make every effort to split the order and ship the available components.
However, if the expected date for the items to return to stock is less than one week, the order may be slightly delayed until it can be shipped in its entirety. If the expected date of the items to return to stock is more than one week, you will receive an email notification.