General Ordering Enquiries
Why do you need the dimensions of my product?
As we have hundreds of possibilities to choose from and we like to make sure that we can recommend the best packaging match for your product. Our customer service team would love to help you find the perfect packaging for your product, simply fill out our online form, email us at sales@ghpackaging.cn or give us a call on +86-18173790899 .
Are your products made from recycled materials?
Much of our range is manufactured from 80% recycled materials, and is fully recyclable.
If you require information on any specific product/s, please email us at sales@ghpackaging.cn or give us a call on +86-18173790899 ..
Help! My Order is Urgent!
We do our very best to accommodate urgent orders wherever we can. However, at peak times this is not always possible.
If your order is urgent, please call us BEFORE placing your order to confirm that we can meet your deadlines . Also, if your order is urgent, please specify the date that you need your order to be delivered in the comments section when checking out.
I received an email that says my order is being manufactured, how long will that take?
Depending on the product that you have purchased manufacturing can take between 10-15 business days. If you need an accurate lead time, please email us at sales@ghpackaging.cn .
Can you manufacture packaging to my specific requirements?
We are able to custom manufacture packaging. In many cases there is a set up cost involved. To find out more about how we can help you create your unique packaging request our Custom Information Pack
What's types of the printing you have ?
We do have a printing service available. We offer Screen Printing, Foil Printing, Flexo Printing and Offset Printing. The type of printing that will best suit you will depend on the quantitiy that you require and the style of box that you are after.
Where 's your factory ?
We are printing group , have branchs in Dongguan , wenzhou , Jiangxi , Yiyang , can produce the all kinds of the printing products for you .
Sample Service
Do you provide samples?
Normally , we can make the dummy samples free , the really sample need to charge the cost .
Delivery Enquiries
Dispatch & Delivery Estimates
Dispatch and delivery times can vary depending on the product you have ordered and the delivery location.
Products that are in stock will be dispatched from our warehouse in 1-3 business days.
Items that are out of stock can take 15-20 business days to manufacture, however on receipt of your order we will keep you informed of any manufacturing times that may be applicable. Please note, from time to time courier delays can occur, these are beyond our control, but if your order is delayed contact us and we will do our best to help.
My order has arrived too late to meet my deadline, Can I return the products?
We will always do our very best to meet your deadlines and dispatch your products accordingly. However, once we dispatch products from our warehouse they are then in the hands of the courier. If your order is urgent, please call us BEFORE placing your order to confirm that we can meet your deadlines on +86-18173790899 Please note, that we do not accept any returns/or refunds for change of mind purchases or delays as a result of our couriers
My delivery hasn’t arrived yet, what should I do?
The best thing to do is to track your order using the consignment number in the dispatch notification email that you will have received as it may be on board for delivery. However, if you have any concerns please contact us at sales@ghpackaging.cn and we can help with any courier issues. Please note, from time to time courier delays can occur, these are beyond our control, but if your order is delayed contact us and we will do our best to help.
What are the shipping costs ?
Our shipping costs will vary depending on the size and weight of your order. You can get an accurate cost of shipping in the checkout with our shipping calculator before purchase. Alternatively you can arrange for your own courier to collect you order from our Thomastown warehouse.
How will I know when my order has been shipped?
You will receive a dispatch notification email from us containing a consignment tracking number as soon as your order has left our warehouse.
How do I track my order?
You can track your order using the consignment number that was emailed to you in your dispatch notification email. Please contact us at sales@ghpackaging.cn if you need any assistance.
Security
Are my details secure?
We do not pass on your information to any third parties and you can opt out of receiving emails at any time using the unsubscribe button at the bottom of the email. All payment information is encrypted securely.
Refunds/Returns
Refund/Returns Policy
We do not accept refunds/returns for change of mind purposes. We encourage customers to obtain a sample of their products before purchase to ensure satisfaction.
What happens if I'm not happy with the product I receive?
Contact one of our customer service team at sales@ghpackaging.cn
What if the product is faulty or incorrectly delivered?
We take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find that one of our products is faulty, or we have not delivered what you ordered, we would like to help you resolve the problem.
Returns will be accepted for products purchased online if they are faulty or the products delivered do not match your Order. All claims for faulty or incorrectly delivered items must be received within 21 days from date of dispatch.
All online purchases claimed as faulty will need to be sent back to Guanghong for an official assessment by the Guanghong product development team.