Q1: Do you accept Alibaba Trade Assurance?
Yes, most our products are accepted via Alibaba Trade Assurance.
Q2: Can I have free samples?
Yes, we can supply the free 10-20g sample except high value products, but the shipping cost be paid by you. Generally USD 45 for
sample fee.
Q3: How do I pay the sample fee?
Paypal,Western Union,T/T or just provide your courier's account number, we prefer FEDEX.
Q4: How do you treat quality complaint?
If quality problem caused by us after Third Party Test, we will send you free goods for replacement or refund your payment.
Q5:What's your MOQ and lead time?
Generally MOQ is 1kg, some low value products, MOQ is 25kg and lead time is within 4-5 workdays upon your payment.
Q6: Which products you can export?
We are mainly exporting herbal extracts, amino acids, vitamins, cosmetics and APIs.
Q7: Which documents you can provide?
Usually, we provide Commercial Invoice, Packing List, Bill of loading, COA , Health certificate and Origin certificate. If your markets have any special requirements, let us know.