Important Notice 1、We send Chinese Size(CN size),please choose according to 'Size chart for this shoe' and your foot length,this is very important.If your foot is a little wide or fat,choose one size bigger(add about 5mm to your foot length). Foot length in 'Size chart for this shoe' means the biggest suitable foot length,
so if your foot length is between two sizes,choose the bigger one. For example,my foot length is 235mm,I will choose size 36-37,but if my foot is a little wide or fat,I will add 5mm to my foot length(240mm),and choose size 38-39. Size 40-41(foot 255mm) means size showed on the sole is 40-41,it is suitable for foot length of 255mm. Size 36 and 37 are the same,so as size 38/39,40/41,42/43 and 44/45. Because difference between adjacent sizes is 10mm,so maybe you can't find the size just fit,please kindly understand. Please allow error about ± 5MM in measurement. 2、'Size chart for different countries' is collected in website,because we don't know wether it is right,so it is just for reference,you need to confirm it yourself. 3、Due to different monitor setting and lighting,pictures may have some color difference from the real item.But we guarantee the style is the same as the pictures show. 4、We will check every shoe carefully before shipping.But shoes are industrial, not art.Fine lines,small stains,slight color difference and microgel odor are inevitable.Please kindly understand. 5、Please contact us as soon as possible if you are not satisfied with our item,we will answer in 12 hours and offer best service untill you are satisfied.Please don't leave us negative feedbacks or open dispute without communication. 6、If you are satisfied with our items,please don't forget to leave us 5 stars as encouragements.
Thanks for your understanding and cooperation.Wish you have a happy shopping.
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Our Service
1.All emails will be answered within 1 business day. If you do not receive our reply ,please kindly resent your email and we will reply to you as soon as possible.
2.We have QC team to assure good quality.
3.Best after-sale service to supply customer.
4.Colors and designs can be customized, OEM order is acceptable.
5.Fast delivery time can be assured.
FAQ
Q1. How do you ship the goods and how long does it take to arrive ? A1: We usually ship by DHL, UPS, FedEx or TNT for sample or small quantity. It usually takes 3-15 days to arrive. Airline and sea shipping are also optional.
Q2. How to deal with the faulty? A2: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%. Secondly, during the guarantee period, we will send new bags with new orders according to the responsibility. Q3. Do you accept Trade Assurance? A3: Yes, we accept it. Sample and mass order both accept. Q4. What is your payment terms? A4: We accept TT, LC,etc. Q5. Can you provide DDP price ? A5: Yes, please provide your quantity with packing method and delivery address. We will consult the best price for you. Q6.Who is the right person to make my products? A6:Excellent Horse will be the right person to make your products, we will let you know our professional ,responsible attitude towards our products, and will let you know we are the right supplier you choose. -Most important, NO MOQ REQUEST. Q7.What will you do after sales service? -You can confirm the order link on alibaba after you get the package and checking the quality, we will ensure refund money if bad quality after your provide pictures of unqualified products.We also accept returning back products, which can can be sold in 6 months. -You can turn to us any time you have request or any other request for our products, we will try to satisfy as your suggestions.
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How to start your business
Step 1
Find your interested products by search keywords
Step 2
Contact the supplier by clicking ”Enquire” or “request meeting” button, otherwise, you also could consult our import consultant.
Step 3
After verifying your email, get response from suppliers or our trade manager will contact you as soon as possible
Step 4
Set up meeting with the Chinese supplier without language barrier