1. Where are you from?
We are from Tongan, Xiamen, China. We also have umbrella factory in Jinjiang city and Linxia city.
2, How long is your company history?
Our umbrella factory was establish in 1995, which is 25 years history.
3, What is your company brand and how about the brand spirit?
Our brand is Suncity. It stands for Share, Up, Nice, Co-operation, Innovation, Trust and yes.
4, How big is your factory
We have over 50,000 square meters facory and over 500 workers
5, Can you advise your production capability?
We can produce over 1,200,000 dozen umbrellas per year.
6, How about your output per month?
We produce about 100,000 dozen umbrellas per month.
7, How long is your production lead time?
Basically, our production lead time is 10-60 days. It depends on order quantity, quality requirements, etc.
8, Besides OEM order, Do you offer ODM service?
Yes, we have design partment with 4 profesional designers. We design brand new umbrellas every season of every year.
9, Can you tell me your Minimum order quantity of umbrella order?
Basically, our MOQ is 500pcs per item.
10, Do you offer free samples?
We can offer free samples if they are avaiable. We should get sample costs if we should make new ones.
11, How long is your sample lead time?
It takes 7-14 days to make new samples.
12, Shall we pay for sample express freight if we like to check your sample quality?
Yes, customers always pay for express freight before they place an order.
13, Do you accept QC inspection from any third party?
Yes, we can accept QC inspection from third party.
14, What are your QC standard for customers?
Normally, we accept AQL 2.5. We can even accept 100% inspection.
15, What are your payment terms?
We accept T/T, L/C, D/A, D/P, Western Union, etc.
16, Do you have refund policy if there is quality problem of umbrella order.
Yes, we can refund the defective umbrellas or make new umbrellas as compensation.
17, Do you have R & D department to develop my new umbrellas?
Yes, we have R & D department to develop new umbrellas continuously. Now we have over 70 umbrella patents.
18, Are you looking for any umbrella agents or wholesalers in some countries.
Yes, we are looking for agents and wholesales for our Suncity brand umbrellas all over the world.
19, Which ports do you send the umbrellas from?
We mainly ship umbrellas from Xiamen port. We can send from other port, such as Shenzhen and Shanghai port, etc.
20, How do you send the umbrellas if we are in urgent need of them.
We always send the umbrellas by express, such as DHL, UPS, TNT, FEDEX, EMS, etc. We can also send goods by air in Xiamen.
