1. Q: Are you a factory or trading company? A: We are factory which is established in 1998 with more than 300 workers.
2. Q: Where is your factory located?
A: Our factory is located in Guangzhou.
3. Q: What is your delivery time?
A: For standard size models, we have plenty of material in stock, less than 500pcs, 3-7 day is ok; For customized models, the delivery date depends on the quantity. In generally, it is 7-15 days. We can finish production in 15 days under 332 CBM, 9 containers.
4. Q: What is the term of payment?
A: 40% of deposit , and balance will be cleared by T/T before delivery.
5. Q: What is the trade term?
A: In generally, we will use EXW or FOB. Other terms can be negotiated.
6. Q: Do you have minimum order quantity limitation?
A: We don’t have MOQ limitation. But if you don’t have other goods to share the container and the quantity is less than 10pcs, we would sincerely recommend you buy at the local market. Because the international freight will be expensive.
7. Q: Are samples available?
A: Yes, samples are available at any time. But due to the big size, we would like to suggest you to check some raw material if you just want to check the quality. If you have container needs to be shipped together recently, then you can buy any quantity you want.
8.Q: What if you encounter problems during installation?
A: We will provide detailed install instruction for every type of shelf. If needed, we can also ask engineers to teach you by phone, face-time or video.
9. Q: Could you produce the goods in OEM and ODM design?
A: Sure, we have very rich experience in customizing shelves.
10. Q: What are main rack and add on rack?
A: The difference between these two kinds of racks is upright. Main rack is the start rack with 2 uprights and add on rack is the continue rack with only 1 upright.
11. Q: What is your packing?
A: Generally, storage rack are flat packed by air bubble film. Other packing like wooden box are available to clients’ requirement.
12. Q: What if we can't install it or we don't have installers?
A: For the racking mezzanine floor case or big project, if needed, we can offer our technical staff to guide the installation job. Moreover, we have professional installation team to deal with the installation work. So, please do not worry about that.
13. Q: What is the warranty?
A: From 3 years to 5 years.
14. Q: Can we pay by Credit card or Alibaba platform?
A: Yes, you can. And TT is welcome.
15. Q: which loading port is close to you?
A: Nansha or Huangpu. They are in Guangzhou. If your forwarder is in Foshan or Shenzhen, we can deliver them to their warehouse too.
