Q1. How can we get sample to test quality before placing larger order?
We have a professional sample department that can provide customers with free samples to check the quality .Pls kindly tell us your company name, delivery address, phone number and contact person for safe sample delivery. (Shipping cost paid by buyer)
Q2. Can we design or print logo on product (ODM/OEM) ?
Yes, we can , according to your design print your logo on the product, any color, any size, any location.(Color can be made according to PANTONE color Number if needed.)
Q3. What is the normal lead time?
For stock product , we will send goods to you within 1-3 days after receiving your payment; For surface handing service, the delivery time is 3-7 work days after receiving your payment.
Q4. What is your shipping terms?
For small trial order,FEDEX, DHL, UPS, TNT etc can be provided; For larger order, we can arrange shipment by sea, by air according to your requirement. We will help you to choose the best efficient shipping way according to your detail requirements.
Q5.If defective product, how can you settle it for us?
Our products are produced in strict quality control system and the defective rate will be less than 3%. We have 1:1 replacement for the defective product.